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On April 12, 2025, a significant outage in India’s Unified Payments Interface (UPI) system disrupted digital transactions nationwide. Users of popular platforms such as PhonePe, Google Pay, and Paytm reported widespread payment failures, leading to frustration and inconvenience.
The outage affected users across various regions, with many unable to complete transactions or access their UPI-linked accounts. Social media platforms were inundated with complaints, highlighting the extent of the disruption.
While the exact cause of the outage remains unconfirmed, recent regulatory changes by the National Payments Corporation of India (NPCI) may have contributed. Starting April 1, 2025, NPCI mandated the removal of inactive mobile numbers from UPI systems to prevent fraud and technical glitches. This policy change could have led to unforeseen complications within the UPI infrastructure.
As of now, PhonePe, Google Pay, and Paytm have not issued official statements regarding the outage. Users are advised to monitor official channels for updates and to exercise caution when attempting transactions.Payments
This incident underscores the need for robust infrastructure and contingency planning in India’s rapidly growing digital payment ecosystem. Ensuring system resilience and clear communication with users will be crucial in maintaining trust and reliability in digital financial services.
