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IndiaMart, one of India’s largest online B2B marketplaces, has found itself at the center of a growing wave of criticism, with sellers and buyers alike raising concerns about fraudulent practices, poor customer service, and questionable business operations. Numerous reports have highlighted issues such as fake leads, unverified complaints from buyers, the abrupt blocking of services, and refusal to offer refunds, all of which have resulted in significant frustration and loss for its users. These concerns have sparked serious doubts about the platform’s business practices and its commitment to fair operations.
Sellers on the platform have been particularly vocal about the fake lead generation that IndiaMart allegedly engages in. When buyers search for a product or service, IndiaMart’s website appears in search results, even if these users have not submitted any inquiry. The platform reportedly collects data from these users and generates leads that are forwarded to multiple sellers. These leads often lead to no genuine interest in making a purchase, as the buyers were simply browsing. This process creates an influx of unsolicited calls and messages for buyers and results in wasted time and resources for sellers chasing non-genuine leads.
Additionally, sellers are facing substantial financial losses due to the sale of fake Buy Leads. Many have complained that, despite paying for premium access to leads, they find that these leads are fake, unverified, or irrelevant. The lack of proper vetting before these leads are sold to sellers is seen as a major issue, as it prevents sellers from generating real business opportunities. As a result, they are left with little return on their investment, despite paying for access to what was promised as high-quality leads.
The suspension of services and lack of transparency about the reasons behind these actions have left many sellers frustrated. They report that even when they provide evidence to clear their name, the platform fails to conduct a proper investigation. This lack of resolution not only impacts their ability to generate business but also leaves them feeling unsupported and helpless.
Adding to the frustrations, sellers who request refunds for services that have been blocked or were otherwise unavailable are met with rigid and unfair refund policies. Despite the inability to access critical services like Buy Leads, many sellers report being denied refunds for the period during which they were unable to use the service. This policy forces sellers to pay for services they didn’t receive, further exacerbating their financial strain.
IndiaMart’s customer support has also been a point of major dissatisfaction. Sellers often report long delays in receiving any assistance, with responses that are either vague or unhelpful. In many cases, their issues are not resolved in a timely manner, and they find themselves redirected to different representatives with no clear resolution. This has led many to believe that the platform is more focused on protecting its interests rather than effectively addressing the concerns of its users.
The combination of poor customer service, unverified complaints, and the abrupt blocking of critical services has led to a decline in trust among IndiaMart’s sellers. For many businesses that depend on the platform for their growth, the lack of transparency, the sale of fake leads, and the failure to resolve disputes have created an environment where their investments seem futile.
If IndiaMart wishes to regain the trust of its user base, it will need to address these ongoing issues by implementing fairer practices, conducting thorough investigations into complaints, improving communication with sellers, and offering more responsive customer support. Until these changes are made, the platform’s reputation is likely to continue suffering, and more sellers may begin to seek alternatives that provide a more reliable and transparent service.
Disclaimer: This is an AI-generated live blog and has not been edited by Localtak staff.
