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A routine day at a State Bank of India (SBI) branch took an unexpected turn when a minor exchange between a bank employee and a customer escalated into a heated argument, drawing the attention of both staff and visitors.
The incident, which was caught on camera and is now circulating widely on social media, shows a female SBI employee politely requesting a customer to return after the designated lunch break. “Bhaiya, aap lunch ke baad aana please,” she can be heard saying in a calm tone. However, the customer appeared to take offense at the suggestion, allegedly interpreting the statement as dismissive.
According to eyewitnesses, the man raised his voice and began arguing, accusing the employee of disrespecting him. SBI
The situation quickly escalated, causing a disruption in the bank’s operations for several minutes until senior staff intervened to calm both parties.
SBI officials have not released an official statement on the matter yet, but a staff member, speaking on the condition of anonymity, emphasized that the employee was simply following protocol. “Lunch hours are clearly mentioned, and we always request customers to wait or return after that time. She was polite—this kind of reaction was unexpected.”
Many online viewers have expressed support for the employee, praising her composed demeanor despite the confrontation. Others highlighted the increasing stress frontline bank staff face while managing large volumes of work and handling customer expectations.
The video has reignited conversations around the need for respectful interactions in public service spaces and the importance of customer awareness about banking protocols.
